- Travel agencies that offer trips to Italy make sure they monitor the situation in that country
- Itaka canceled one of the trips and changed the program of one of the groups
- “We are ready to take the necessary steps to ensure customer safety” – informs Business Insider Polska Rainbow Tours
We found out that Itaka had canceled the trip scheduled for 02/29 – it was a “Classic Italy” tour. The original plan included a visit to Venice, where cases of coronavirus infection were discovered. The regional authorities have decided to end the carnival in this city early and have canceled all mass celebrations.
Itaka also decided that the group “Classic Italy”, which returns to Poland this week, will have a modified program. “Our further decisions will be made in accordance with the current situation” – the travel agency informed us.
We asked if customers who had purchased trips but would like to unsubscribe from the trip could do so and get their money back. The office told us that it is possible to switch to another tour on the following tours and that any cancellations will be considered individually.
Rainbow Tours has not yet made any decisions on the situation in Italy, but indicates that if the situation in this country deteriorates significantly, it is prepared to cancel the trips. The only region in Italy where Rainbow customers currently live is Trento – they are there for ski touring.
The firm’s decisions are also related to the partner it flies to Verona with, namely Wizzair. At the moment the airport in Verona is operational and Wizzair is not canceling flights.
Rainbow Tours is monitoring the situation and is in constant contact with local contractors. “Due to the nature of the situation, we are constantly observing it and are ready to take the necessary steps to ensure the safety of customers,” the company said.
She also states that if one of her customers wants to withdraw to Italy due to the spread of the virus – it concerns ski trips in the coming weeks, and they have already bought a trip, Rainbow will agree to this decision and return it. money.
Also see: Coronavirus in Italy. Refund ticket? The airline responds
Canceling a trip due to the coronavirus – what rights do consumers have?
Sanepid currently advises against traveling to China, Iran, Japan, South Korea, Singapore, Thailand, Taiwan, Vietnam and northern Italy. If a person has bought a trip to the place where the epidemic broke out, can he give up the trip and get his money back? The law on tourist events can help – says the Consumers’ Association.
The Package Travel and Related Travel Services Act, in particular Art. 47 paragraph. 4 of this law is the basis for a free withdrawal from the contract. It tells about the situation of withdrawal from the contract with regard to participation in the package before its commencement in case of unavoidable and extraordinary circumstances occurring in the destination or its immediate vicinity.
However, the Consumers’ Association emphasizes that under this provision the traveler can only claim reimbursement of payments made for the tourist event, without any compensation or compensation.
The whole recipe is as follows:
“That the unavoidable and extraordinary circumstances justify the possibility of free withdrawal from the contract, they must be present at the destination or its immediate vicinity and have a significant impact on the realization of the package or the transport of travelers to their final destination. Therefore, it is worth following the current reports on the epidemic of the disease, its severity and extent. For example, we can use warnings and information for travelers from the Ministry of Foreign Affairs as a guide. Individual situations must be assessed in the context of the premises contained in the law “- notes the Foundation.
GIS advises what Poles returning from Italy should do
The Chief Sanitary Inspectorate advises people returning from a stay in Northern Italy in the last 14 days who have a fever, cough, shortness of breath and respiratory problems to immediately inform the sanitary and epidemiological station by telephone (in Poland we have poviat and provincial sanitary and epidemiological stations, they carry out sanitary surveillance on the inhabitants of certain regions).
The Ministry of Foreign Affairs adds that such persons can report themselves by telephone to the nearest infectious disease department. If someone is afraid that he or she has contracted the coronavirus because he or she has been in contact with a sick or infected person, for example, he or she can use the emergency line of the nearest poviat sanitary and epidemiological post. In such a situation, you should immediately inform the sanitary and epidemiological station by phone.
For those who have returned from the northern regions of Italy and do not have the symptoms listed above, GIS advises them to monitor their health for the next 14 days – took their temperature every day and noticed flu-like symptoms (malaise, muscle aches, cough).
GIS also invariably reminds that when there is an epidemic, hygiene must be followed – wash your hands regularly with soap and water, and if this is not possible, for example when traveling, disinfect them with an alcohol-based product. You should also remember not to touch the eye contour, nose or mouth.
How to wash your hands to remove germs and protect yourself from infections? GIS advises:
- wash your hands for about 30 seconds
- start by moistening your hands with water
- pick up enough soap to cover the entire surface of the hands
- spread the soap thoroughly over the surface and rub your outstretched hands together
- do not forget to wash thoroughly the space between the fingers, the back of the fingers and the area around the thumbs
- at the end, rinse your hands thoroughly with water and dry your hands with a disposable towel.
If you wash your hands in public, try to do so Do not touch the handles, doors and other equipment with washed hands, they can contain numerous bacteria† When you go outside, use a paper towel to limit contact with microbes, GIS suggests.
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